Cancun Car Rental: The best deal for your Car Rental in Cancun, Playa del Carmen and Riviera Maya

Idioma: Español
 

Cancun Car Rental operates based on a system of policies and procedures, clear and duly authorized by regulating agencies, fur the benefit of the corporation and the client. For inquiries or comments, please call +52 (998) 253 61 12 or by e mail to cun@cancuncarrental.com.mx, so a representative, from client services, can assist you.

WHAT ARE THE POLICIES AND PROCEDURES FOR CAR RENTAL IN CANCUN AIRPORT WITH {{SITIO}}?

Cancun Car Rental  operates based on a system of policies and procedures, clear and duly authorized, fur the benefit of the corporation and the customer during car rental in Cancun.

For inquiries or comments, please call +52 (998) 253 61 12 or by e mail to reservas@america-carrental.com, so a representative, from customer services, can assist you.

WHAT ARE THE REQUIREMENTS TO RENT A CAR IN CANCUN?

  • Minimum age required to rent a car with Cancun Car Rental  is 18 years old. No limit above
  • Driver´s license not expired with photo.

(Cancun Car Rental  reserves the right to verify and accept the licenses in relation to the norms set by Cancun Car Rental  and may reject the rent, must show the document free from amendments, modifications and must be legible.)

  • Official ID with photo not expired, INE (Mexicans) or passport with photo not expired from place of residence.
  • Credit Card

For the payment of the rental, Cancun Car Rental  accepts all credit and debit cards (except Dinner Club) and traveler’s checks. Cancun Car Rental  accepts the following credit and debit cards to warranty the rent or payment: American Express, Visa, MasterCard, and Discovery. WE DO NOT ACCEPT CARDS FROM DEPARTMENT STORES OR CASH AS WARRANTY FOR RENT OUR CARS

Cancun Car Rental , reserves the right to decline a reservation, for such the car rental if the hirer does not comply satisfactorily with the requirements to complete the operation.

WHY IT IS IMPORTANT TO HAVE AN ADDITIONAL DRIVER DURING CAR RENTAL IN CANCUN AIRPORT?

In car rental with Cancun Car Rental  the additional driver is the person who besides the driver holder, has the right to drive the car, it is of utmost importance for the lessor to have knowledge of who the person is, this for insurance reasons.

Why do we recommend having this option during the rental of vehicles in Cancun? If your road trip marks long distance journeys, the best option is your companions can to exchange during certain periods to drive the car.

Cancun Car Rental  allows the holder of the lease, to assign an additional driver with charge. Additional drivers must comply with the same requirements as the main driver and will be alleged to the same driving obligations of the rental car as the main driver. If you require a second additional driver, this have an extra charge of 5 USD (taxes included) per day.

WHAT ARE THE POLICY OF DEPOSIT IN GUARANTEE DURING THE CAR RENTAL IN CANCUN WITH {{SITIO}}?

During the signed of the contract of car rental with Cancun Car Rental , the Customer has to present a payment method, Cancun Car Rental  for security reasons does not take cash to warranty a rent, in any currency, only credit or debit cards in which a bank authorization will be requested, for the credit or debit card provided, as a backup of the rental contract. The amount will depend on the car’s category.

The deposits as warranty are:

ACRISS / SIPP GUARANTEE
ECMR. ECAR, CCMR, CCAR, ICMR, ICAR 250 USD
SCMD, SCMR, SCAR, SCAH, SCAD, SDAH, FCMR, FCAR 350 USD
PCAR, EFMR, CFAR, IFAR, SFAR, FFAR 400 USD
XJAR, XSAR, MEMR, MEAR, SPMR 450 USD
MVAR, IVMR, IVAR 500 USD
SVMD, SVAD 600 USD
FVAR 650 USD
OVMR, OVAR, PFAR 750 USD
LFAR, PVAR 800 USD

In the Mexico City branch, an additional USD 100 is applied according to the requested group.

There will be no the charge of this amount, it is as such a guarantee valid during the car rental in Cancun Airport. Once the rental time is over, Cancun Car Rental  will unlock the selected amount. It should be mentioned that the unlocking will be based on the terms and conditions provided by your bank.

WHAT ARE THE PROCEDURE TO RETURN THE CAR IN RENTAL WITH {{SITIO}} IN ANOTHER CITIES OF MEXICO?

First let’s start with the definition, the term Drop-off corresponds to the action in which the user can leave the car at the of the car rental in Cancun with Cancun Car Rental , we understand that in your stay you want to be as economical as possible and have the best comforts for you and your family, the alternative Drop-off will allow you to make the return of the vehicle for rent in any of our branches, however, there is a charge, which is additional and independent from the total fare of the reservation or leasing contract, it varies depending on the distance between cities. It is important to pay the minimum rent per day to be able to have the option of giving the car back in another city.

  • 3 Days (Chetumal, Mérida y Campeche)
  • 7 Days (Ciudad de México)
  • No minimus ( Playa del Carmen y Tulum)

DROPP OFF
Cancún Aeropuerto to :   or Vice versa
VEHICLE CATEGORY Playa del Carmen Tulum Chetumal Mérida Campeche México
Economy - Standard 20 USD 30 USD 120 USD 120 USD 140 USD 1300 USD
Full Sizes, Jeeps,   Suv´s, Mini Vans 20 USD 30 USD 150 USD 150 USD 170 USD 1800 USD
Full Sizes Vans, Luxury Cars 20 USD 30 USD 180 USD 180 USD 200 USD 1800 USD

HOW ARE THE OVERTIME WORKED IN THE SERVICE OF CAR RENTAL IN CANCUN AIRPORT?

We know that during your trip may arise unforeseen, which you can take to request overtime in your service of car rental with Cancun Car Rental , the return of the car the customer has allowance of 30 minutes, from the hour registered on the leasing contract. After the hour stipulated, for each additional hour, there will be a charge depending on the vehicle rented with a maximum of 3 hours of delay, after the 3 hours of delay the full day will be charged according to the daily rate stipulated on the leasing contract.

VEHICLE CATEGORY EXTRA HOUR
Economy - Standard 10 USD
Full Sizes, Jeeps y SUV´S 15 USD
Mini & Full Sizes Vans, Luxury 15 USD


HOW DOES THE RETURN OF THE VEHICLE AND THE EXTENSION OF CAR RENTAL WITH {{SITIO}} WORK?

Now, we will inform you how the process of return will be in your car rental in Cancun Airport, an easy and safe process for you and your family.

The place and date for returning the car will be set and stipulated between both parties involved during the leasing contract.

In case the leaser changes the hour of return from the stipulated in the contract, the client must contact Cancun Car Rental  with 24 hours of anticipation to be able to reprogram, in case of not notifying Cancun Car Rental  will not take responsibility for expenses or the prejudice the leaser could suffer.

We offer the option of extending your leasing contract, it is an obligation of the client to ask for the extension of the leasing contract of car rental in Cancun Airport before the last day on the main contract passes, if after three days there is no communication from the client’s part, Cancun Car Rental , reserves the right to notify authorities, of a missing car breaking the leasing contract, any costs that this could generate will be excluded from Cancun Car Rental  responsibility. Cancun Car Rental  will respect the rates from the initial leasing contract but for the extension of the contract the rate will depend on the daily rate for that period of time this will be notified when the extension is solicited or when the car is given back depending on the case base on the online information.

IT CAN CROSS THE BORDER TO ANOTHER COUNTRY DURING CAR RENTAL IN CANCUN AIRPORT WITH AMERICA CAR RENTAL?

We know that during a trip unexpected changes in planning often happen, we know of your adventurous taste, so we have the facilities to be able to cross the border to another country to know their culture and customs, we are convinced that it can happen, therefore we present the options that Cancun Car Rental  has for you, during the car rental in Cancun:

Cancun Car Rental  offers the authorization to cross the South border of Mexico to the countries of Belize and Guatemala. Only if the next indications are followed:

  • Crossing to Belice

Cancun Car Rental  provides all the necessary documents so you can drive the vehicle in Belize without any charge, the client needs to ask for the document when the leasing contract is made for car rental in Cancun Airport and it will be provided at the same time.

Insurance included in the rental are only valid in Mexico, the client must acquire an insurance that the government of Belize asks for, this insurance must be acquired at the border to be able to drive without any problems.

  • Crossing to Guatemala
  • Cancun Car Rental , authorizes through a letter verified by a notary the exit of the vehicle and this is a requirement the government of Guatemala asks for. This document has a cost of 180 USD since the document is provided to Cancun Car Rental  and needs to be certified it is necessary to make the next arrangements.

    • Monday to Friday rentals before 12:00 pm will be delivered between 24 to 48 horas
    • Rentals on Friday after 12:00 pm, Saturday and Sunday, will be delivered the next Tuesday
    • Festive days and Mexican holidays, the delivery is subject to availability of the notary, which can vary between 24 to 72 hours.
    • If the client needs the letter at the time of taking the car, an additional day of rental will need to be acquired, since the vehicle will be blocked one day before to begin the process.

Cancun Car Rental  has subsidiaries on the north border of Mexico but does not authorize crossing the car through the border.

These documents can only be given in, in authorized Cancun Car Rental  locations (they cannot be sent through email, since the document has to be shown physically) so the client needs to inform the nearest Cancun Car Rental  location to receive it when filling in the leasing contract.

The documents need to be solicited from the Reservations department or Customer Service to settle and pay them.

We not allowed cross boarding to Belize and Guatemala from Merida location.

HOW IS THE REFUND OF THE CAR RENTAL IN CANCUN AIRPORT?

Our commitment to our customers, is always to provide a service that suits their needs, if for some reason or circumstance it is decided to request they decide to make changes of plans, because we understand that some unforeseen events can happen unexpectedly, therefore we provide you the information to perform the procedures properly:

Cancun Car Rental  offers prepaid service online or in our call center, once the reservation is made, the customer can request a cancellation, for which a refund will be applied according to the following terms:

  • Any cancellation has a penalty of 10% of the amount of the reservation, up to 72 hours before your pick up.
  • Cancellation between 72 & 48 hours before the pick up will be penalized with one day of rent and the respective penalty.
  • Cancellation 48 hours before pick up will not be refundable.
Cancun Car Rental  gives the option to modify their reservation up to 48 hours before their pick up, accepting to reschedule it within the next 12 months subsequent to the pick up date without penalty.

In case of an accident, the title holder of the rental contract must notify immediately Cancun Car Rental, by telephone or email, so that Cancun Car Rental can notify the corresponding insurance company, for follow up procedures. If the driver is an additional driver, their name must be stipulated on the rental contract. In whatever case, the driver must show a valid driver license with photo and remain at the scene of the accident to inform the insurance company adjustor and fill out and sign all the necessary insurance company forms.

INCLUDED COVERAGES

CDW (Collision Damage Waiver)

this coverage reduces the title holder’s responsibility for payment, in case of partial or total loss of the rented vehicle to a stipulated deductible according to the rented vehicle. It is applicable when the damage is more than the stipulated deductible for collision, If the damages are less than the stipulated deductible, then the total value of all damages will be charge to the client.

PLI (third party damages)

this coverage is for public liability to the persons or their properties caused by the rented vehicle. This coverage is for $750, 000 pesos.

COVERAGES NOT INCLUDED

LDW (Loss Damage Waiver 0 % Deductible)

this coverage eliminates all responsibility of payment in case of damages, partial or total theft of the rented vehicle. This coverage is greater than the coverages offered by credit card companies or any other means. This allows the client to better control their budget and not have additional charges. This coverage is invalidated if there any noncompliance of the terms and conditions of the rental contract. This coverage does not include loss or damage to the car keys, license plates of the rented vehicle, fines or towing services when required.

you may request it at our counter when filling out your rental contract.  

PAI (Personal coverage of medical expenses)

this coverage is for medical expenses to the title holder of the rental contract and the authorized occupants of the rented vehicle; in case of an accident.

you may request it at our counter when filling out your rental contract.  

SLI (Civil responsibility complement)

this coverage is an extension and complement of the public liability coverage which will cover up to $3,000,000.00 Mexican pesos to third persons or their properties. It also will include legal assistance if required.

This insurance is optional and it is highly recommendable because it is in compliance to the new law reform of Mexican laws, article 63B, and agreement 07/2014.

SRA (Highway assistance)

this coverage offers road assistance required for the rented vehicle (jump, starts, changing of tires, locksmith in case car keys are locked in the rented vehicle, gasoline). (does not include the cost of the gasoline). Some restrictions may apply.

TGI (Insurance for wheels and glass)

this coverage eliminates all liability for damage to the tires, rims and glass of the rented vehicle. Terms and conditions apply. (Does not apply if the driver is under the influence of alcohol or drugs).

 You may request it at our counter before you finish filling out your rental contract. 

TP(Partial Protection for theft)

this coverage partially liberates the client of the responsibility for the partial or total theft of the rented vehicle. If this coverage is declined, the client shall be liable for the total cost of the replacement up to the total amount of the rented vehicle. If the client accepts the TP coverage, he/she will only be liable for the stipulated amount of the deductible on the rental contract.

 
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