1.- When and how do I pay for my reservation and rental?
For the moment you don´t have to make any payments in advance. You just have to book your reservation through our website and that will be enough for us to reserve a vehicle for you. You will not be asked to provide any credit card numbers in advance. You will be asked to provide your credit card but only at the time of arrival, when you are actually at our office with us, picking up your car. Payment of the full amount of your rental will be processed at the moment of pick up.

2.- What are the payment methods that you accept?
We accept credit and debit cards from Visa, Mastercard and American Express. Traveler´s Checks and payment with cash are also accepted.

3.- I intend to use a debit/check card for the rental, is this accepted?
Debit cards are accepted as long as they have the Visa or Mastercard logo on them.

4.- Are there any extra charges on top of the rate in my reservation I should be aware of?
There are optional insurances that you will be explained to and offered, but these are strictly optional. If you don´t wish you, then the rate stated in your reservation is all you have to pay.

5.- What are the guarantee deposits that are required?
We put a hold, not a charge, on your credit or debit card of a certain amount which is kept as a guarantee. These are the following amounts that will be placed on hold, depending on the type of car you are renting.

6.- Can I pay my rental with cash?
Sure, we accept Usd, Euros and Pesos. We still need the credit card for the guarantee though.

7.- Is it possible to book a cash deposit rental? If so, what are the deposit requirements?
It is indeed possible to rent a car with us with a cash deposit guarantee.
The deposit amounts are the same as with the credit card hold:

We will also require you to leave with us your original passport when performing a cash deposit rental.

8.- Do I have to provide my credit card numbers in order to make a reservation?
No you don´t. You just have to book your reservation through our website. We don´t ask for payments in advance. You will be asked to provide us with your credit card once you are at our office with us picking up the car.

1.- What about mileage? Are there any driving restrictions?
Mileage is free, and you can drive in all of Mexico without restrictions. You could also visit our neighbour countries of Belize and Guatemala.

2.- I would like to cross the border towards Belize and/or Guatemala. Is this allowed?
Driving into Belize and Guatemala is possible, however, you must let us know that in advance so we can prepare the necessary documents so you can do that. You must also specify if you would cross to Belize first or Guatemala first.

3.- Do the vehicles run with diesel or gasoline? If gasoline, what type of gasoline? How much is gas in Mexico?
All of our vehicles run with unleaded gasoline. In Mexico all gas stations belong to the same government company. Gasoline prices are the same in the whole country. You can always input the cheapest kind of gasoline which is the green one called “Magna”. Gasoline price is in pesos and the measure is liters, but the equivalent is currently about 2.50 usd per gallon.

4.-Can I pay at gas stations using my credit card?
You usually can´t. Some gas stations do accept credit cards, but most of the don´t, so it´s always better to use cash.

5.- Can I pay for gas using US cash or Euros?
Us dollars are accepted almost everywhere, not only in gas stations. Euros could be accepted but the most common foreign currency is Us dollars. The best way to pay though, is using Mexican pesos, which you can get at any money exchange or bank.

1.- I´m arriving by air. How do I find you at the airport? How do I get to your office?
Since we don’t have a rental booth or telephones inside the airport, you must come out of the building and look for our sign with our logo and your printed name on it.

It´s actually very easy to find us, providing you don´t ask anybody for help. If you do that, you will be tricked and led to any other company and not us. There are many dishonest people at the aiport that would sell you for a cheap commission. These dishonest companies lie to people all the time and they run their businesses by stealing reservations from all the other, well established companies like us. The best way to avoid being a victim of these people is not to ask anybody for help and by not, by all means, showing your reservation to anybody. Our representatives will never ask you to show them your reservation. We already have our copy of your reservation.

Once you contact our representative at the airport, we will take care of all the rest. We will take you in our shuttle ride to our office, where we will fill out the rental agreement and turn your car to you.

2.- Are there any airport taxes or fees I must pay upon arrival?
No, you don´t have to pay any taxes or fees upon your arrival. Airport fees and taxes are already included in your rate, you must not worry nor pay any more for those concepts.

3.- Are there any mandatory taxes or fees on top of the rate stated in my reservation?
No there aren´t. Any mandatory fees are already included in the rate stated in your reservation. You will be offered additional insurance but if you don´t wish to, you don´t have to pay anymore than what we quoted.

4.- I´m not arriving by air. Where is your office located?
Our aiport office is located 5 minutes from the airport facilities, however, we have an office location near you: we have offices in Cancun Downton, Cancun Hotel Zone, Playa del Carmen, Tulum and Akumal.

But by all means, the best way to get to our office is by arranging a free of charge pick up at your hotel or any other place, that way you don´t have to pay for a taxi or find any other means to get to us and this way you also don´t have to spend time finding our address.

To arrange your pick up you can do it by simply stating your required time and place in the comments box in the reservation form. You can also give us a phone call prior to your pick up date. You can find our telephone numbers in the contact us page in this website.

5.- I´d like to pick up my car at Cancun Airport, and return it in Playa del Carmen or Tulum. Is there a charge for doing this?
There is a small dropoff fee of 20 usd. for returning the car at our offices in Playa del Carmen or Tulum or you could also ask us to go pick up the car at your hotel.

6.- I´d like to pick up my car in Playa del Carmen and return it at Cancun Airport. Are there any charges for this?
In the same way as from Cancun to Playa del Carmen, there is a dropoff fee of 20 usd. for doing that. Our representatives will be waiting for you right at the airport to receive the car from you.

7.- Can I pick up or return my car at my hotel?
Sure you can, you just need to let us know so by requesting this in advance through the comments box in your reservation form. There are no

8.- I´d like to return my car in another city. In which other cities do you have rental offices?
We only have rental offices in Cancun, Playa del Carmen, Tulum and Akumal, however, we can provide the service of delivering or dropping the car off in any other city of Mexico. You would need to contact us to ask for the specific quote according to your needs.

9.- What are the dropoff fees for returning the vehicles in other cities?
That would depend on the distance and type of vehicle you are renting. You would need to contact us letting us know the city where you want to drop your car off so we can provide a specific quote.

1.- What are the minimum insurance requirements?
As a minimum you must get the Liability Insurance, which is the PLI and this insurance is already included in your rate quote in our website, regardless of you choosing other additional, optional insurance.

2.- What does PLI stand for? What does CDW cover and how much does it cost?
It stands for Primary Liability Insurance and it covers damages or injuries you could cause to other people or other people´s properties. It covers up to 80,000 usd. in third party liabilities and legal assistance.
This insurance doesn´t have any extra cost, since this insurance is already included in your rental.

3.- What does CDW stand for? What does CDW cover and how much does it cost?
Also known as LDW in other companies, it stands for Collision Damage Waiver, which is an insurance that covers damages done to the rented vehicle and also covers theft. There is a deductible fee that applies in case of an accident or theft. This deductible fee is of the following amounts, according to the type of vehicle you are renting:

CDW is an optional insurance you can select in the appropriate checkbox when selecting your vehicle, and it has an additional cost of 10 usd.

4.- What does EPC stand for? What does CDW cover and how much does it cost?
It stands for Extended Protection Coverage and this insurance covers the rented vehicle for damage or theft, with zero deductible fee.

EPC is an optional insurance you can select in the appropriate checkbox when selecting your vehicle, and it has an additional cost of 6.50 usd.

5.- What is the difference between CDW and EPC?
They are basically the same kind of insurance, they both only cover the rented vehicle and the difference lies in the deductible fee, which is from 1,500 usd. to 3,500 usd. according to the type of vehicle, whereas the EPC insurance covers with zero deductible fee

6.- What does PAI stand for? What does PAI cover and how much does it cost?
It stands for Personal Accident Insurance and this insurance covers medical expenses (ambulance and hospital service, medicine and medic personnel) only for the passengers of the rented vehicle. It covers up to 30,000 usd. for an accident.
PAI is an optional insurance you can select in the appropriate checkbox when selecting your vehicle and it has an additional cost of 10 usd.

6.- I´d like to go fully covered, which insurance should I get then?
In order to make sure you are getting all the insurance coverage with zero deductible fee, you must select every checkbox available in the reservation format. This way you will have our vehicle fully insured, third party damages or injuries covered along with legal assistance, and medical service and expenses for the passengers.

1.- How much time in advance am I allowed to cancel my reservation?
If you haven´t picked up your vehicle yet, you could cancel it anytime, but the more days in advance you let us know about your change of plans the better you let us do our work in a properly manner with planning and assigning vehicles for our customers.

2.- What if I need to return the car before the dropoff date?
Once you have picked up your vehicle, you can still cancel your rental at any moment. A reimbursement to your credit card for the rental for the rental fee will proceed however the cost of the insurance and taxes is not refundable.