Cancun Car Rental operates based on a system of policies and procedures, clear and duly authorized by regulating agencies, fur the benefit of the corporation and the client. For inquiries or comments, please call 01 800 212 0752 or by e mail to firstname.lastname@example.org, so a representative, from client services, can assist you.
A) REQUIREMENTS TO RENT A CAR
(Cancun Car Rental reserves the right to verify and accept the licenses in relation to the norms set by Cancun Car Rental and may reject the rent, must show the document free from amendments, modifications and must be legible.)
For the payment of the rental, Cancun Car Rental accepts all credit and debit cards (except Dinner Club), cash (PESOS, DOLLARS and EUROS) and traveler’s checks. Cancun Car Rental accepts the following credit cards to warranty the rent or payment: American Express, Visa, MasterCard, and Discovery. WE DO NOT ACCEPT CREDIT CARDS FROM DEPARTMENT STORES
Cancun Car Rental, reserves the right to decline a reservation, for such the car rental if the hirer does not comply satisfactorily with the requirements to complete the operation.
B) ADDITIONAL DRIVERS
To each rental contract, the main driver, is allowed to assign to additional drivers, without charge. The additional drivers must comply with the same requirements as the main driver and will be alleged to the same driving obligations of the rental car as the main driver.
C) PAYMENT METHODS AND WARRANTY
Cancun Car Rental for security reasons does not take cash to warranty a rent, in any currency, only credit cards in which a bank authorization will be requested, for the credit card provided, as a backup of the rental contract. The amount will depend on the car’s category.
The deposits as warranty are:
D) DROP OFF IN ANOTHER CITY OF MEXICO
This fare is additional and independent from the total fare of the reservation or leasing contract, it varies depending on the distance between cities. It is important to pay the minimum rent per day to be able to have the option of giving the car back in another city.
The petrol is NOT included in the total fare. The car needs to be returned with the same amount of petrol that it was given with, in relation to what will be written on the leasing contract. There are no refund for extra petrol. If any petrol is missing, the missing petrol is charged in the next as follows:
F) EXTRA HOURS
When returning the car the client has allowance of 30 minutes, from the hour registered on the leasing contract. After the hour stipulated, for each additional hour, there will be a charge depending on the vehicle rented with a maximum of 3 hours of delay, after the 3 hours of delay the full day will be charged according to the daily rate stipulated on the leasing contract.
G) RETURN OF THE VEHICLE AND EXTENSION OF LEASING
The place and date for returning the car will be set and stipulated between both parties involved during the leasing contract.
In case the leaser changes the hour of return from the stipulated in the contract, the client must contact Cancun Car Rental with 24 hours of anticipation to be able to reprogram, in case of not notifying Cancun Car Rental will not take responsibility for expenses or the prejudice the leaser could suffer.
We offer the option of extending your leasing contract, it is an obligation of the client to ask for the extension of the leasing contract before the last day on the main contract passes, if after three days there is no communication from the client’s part, Cancun Car Rental, reserves the right to notify authorities, of a missing car breaking the leasing contract, any costs that this could generate will be excluded from Cancun Car Rental responsibility. Cancun Car Rental will respect the rates from the initial leasing contract but for the extension of the contract the rate will depend on the daily rate for that period of time this will be notified when the extension is solicited or when the car is given back depending on the case base on the online information
H) BORDER CROSSING
Cancun Car Rental offers the authorization to cross the South border of Mexico to the countries of Belize and Guatemala. Only if the next indications are followed:
Cancun Car Rental provides all the necessary documents so you can drive the vehicle in Belize without any charge, the client needs to ask for the document when the leasing contract is made and it will be provided at the same time.
Insurance included in the rental are only valid in Mexico, the client must acquire an insurance that the government of Belize asks for, this insurance must be acquired at the border to be able to drive without any problems.
Cancun Car Rental, authorizes through a letter verified by a notary the exit of the vehicle and this is a requirement the government of Guatemala asks for. This document has a cost of 180 USD since the document is provided to Cancun Car Rental and needs to be certified it is necessary to make the next arrangements.
Cancun Car Rental Has a subsidiaries on the North border of Mexico and in the USA, but does not authorize crossing the car through the border.
These documents can only be given in, in authorized Cancun Car Rental locations (they cannot be sent through email, since the document has to be shown physically) so the client needs to inform the nearest Cancun Car Rental location to receive it when filling in the leasing contract.
The documents need to be solicited from the Reservations department or Customer Service to settle and pay them.
In prepaid reservations if the client does not provide any of the documentation indicated before, the documentations is not valid, legible or does not count with enough funds in the credit card, the agent can refuse to provide the service and you will be charged with one day's rent, shall be refundable only daily rent of the vehicle without taking into account taxes and insurance.
In case of an accident the driver must inform immediately to Cancun Car Rental to follow up the case with the insurance Company, which requires that the driver in the case of an accident needs to be authorized in the renting contract and he must provide his driver license (not expired) with photo. Also the driver must stay in the place where the accident happened to fill in the forms for the insurance Company.
CDW (Collision and theft)
It reduces the responsibility of payment from the car driver, in case of damages made to the rented car, to a deductible in accordance to the car solicited, which will be applied when the damages are above the stipulated deductible for collision, fire, or theft. In case of damage minor to the deductible, the full amount will be charged for the damage made to the car.
PLI (third party damages)
It covers the civil responsibility for damages made to a third party both for them or to their goods, made by the rented vehicle. This insurance has a coverage of up to $750,000.00 Mexican pesos.
COVERAGES NOT INCLUDED
EPC (Extended protection or deductible)
This insurance eliminates all the responsibility of the vehicle from the driver in case of accident or theft. Some terms and conditions may apply depending on the date of signing the contract. (This coverage does not apply if the person is under the use of drugs or alcohol)
you may request it at our counter when filling out your rental contract.
PAI (Personal coverage of medical expenses)
With this insurance the client’s medical expenses will be covered in the case of an accident using the rented car, covering only the number of passengers authorized for the car.
you may request it at our counter when filling out your rental contract.
SLI (Civil responsibility complement)
This coverage is an extension and complement to the civil responsibility insurance with a coverage of up to $3,000,000.00 Mexican pesos in damages made to third parties at the same time it provides legal assistance if required.
This insurance is optional and it is highly recommended to acquire, since the new changes to the policies in the Law of Highways, Bridges and Transport of the Mexican Republic made by the authorities in accordance with the article 63 settled on 07/2014.
SRA (Highway assistance)
This insurance offers highway assistance for the rented vehicle (passing power, change of wheels, locksmith in case of leaving the keys inside the car, petrol (does not include the cost of the petrol). Some restrictions may apply.
TGI (Insurance for wheels and glass)
This insurance eliminates all the client’s responsibility for the rented car wheels and glass. . Some terms and conditions may apply depending on the date of signing the contract. (This coverage does not apply if the person is under the use of drugs or alcohol)
You may request it at our counter before you finish filling out your rental contract.
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