Cancun Car Rental operates based on a system of policies and procedures, clear and duly authorized by regulating agencies, fur the benefit of the corporation and the client. For inquiries or comments, please call 01 800 212 0752 or by e mail to email@example.com, so a representative, from client services, can assist you.
A) REQUIREMENTS TO RENT A CAR
(Cancun Car Rental reserves the right to verify and accept the licenses in relation to the norms set by Cancun Car Rental and may reject the rent, must show the document free from amendments, modifications and must be legible.)
For the payment of the rental, Cancun Car Rental accepts all credit and debit cards (except Dinner Club) and traveler’s checks. Cancun Car Rental accepts the following credit cards to warranty the rent or payment: American Express, Visa, MasterCard, and Discovery. WE DO NOT ACCEPT CREDIT CARDS FROM DEPARTMENT STORES
Cancun Car Rental, reserves the right to decline a reservation, for such the car rental if the hirer does not comply satisfactorily with the requirements to complete the operation.
B) ADDITIONAL DRIVERS
Cancun Car Rental allows the holder of the lease, to assign an additional driver without charge. Additional drivers must comply with the same requirements as the main driver and will be alleged to the same driving obligations of the rental car as the main driver. If you require a second additional driver, this have an extra charge of 5 USD (taxes included) per day.
C) PAYMENT METHODS AND WARRANTY
Cancun Car Rental for security reasons does not take cash to warranty a rent, in any currency, only credit cards in which a bank authorization will be requested, for the credit card provided, as a backup of the rental contract. The amount will depend on the car’s category.
The deposits as warranty are:
D) DROP OFF IN ANOTHER CITY OF MEXICO
This fare is additional and independent from the total fare of the reservation or leasing contract, it varies depending on the distance between cities. It is important to pay the minimum rent per day to be able to have the option of giving the car back in another city.
The petrol is NOT included in the total fare. The car needs to be returned with the same amount of petrol that it was given with, in relation to what will be written on the leasing contract. There are no refund for extra petrol. If any petrol is missing, the missing petrol is charged in the next as follows:
F) EXTRA HOURS
When returning the car the client has allowance of 30 minutes, from the hour registered on the leasing contract. After the hour stipulated, for each additional hour, there will be a charge depending on the vehicle rented with a maximum of 3 hours of delay, after the 3 hours of delay the full day will be charged according to the daily rate stipulated on the leasing contract.
G) RETURN OF THE VEHICLE AND EXTENSION OF LEASING
The place and date for returning the car will be set and stipulated between both parties involved during the leasing contract.
In case the leaser changes the hour of return from the stipulated in the contract, the client must contact Cancun Car Rental with 24 hours of anticipation to be able to reprogram, in case of not notifying Cancun Car Rental will not take responsibility for expenses or the prejudice the leaser could suffer.
We offer the option of extending your leasing contract, it is an obligation of the client to ask for the extension of the leasing contract before the last day on the main contract passes, if after three days there is no communication from the client’s part, Cancun Car Rental, reserves the right to notify authorities, of a missing car breaking the leasing contract, any costs that this could generate will be excluded from Cancun Car Rental responsibility. Cancun Car Rental will respect the rates from the initial leasing contract but for the extension of the contract the rate will depend on the daily rate for that period of time this will be notified when the extension is solicited or when the car is given back depending on the case base on the online information
H) BORDER CROSSING
Cancun Car Rental offers the authorization to cross the South border of Mexico to the countries of Belize and Guatemala. Only if the next indications are followed:
Cancun Car Rental provides all the necessary documents so you can drive the vehicle in Belize without any charge, the client needs to ask for the document when the leasing contract is made and it will be provided at the same time.
Insurance included in the rental are only valid in Mexico, the client must acquire an insurance that the government of Belize asks for, this insurance must be acquired at the border to be able to drive without any problems.
Cancun Car Rental, authorizes through a letter verified by a notary the exit of the vehicle and this is a requirement the government of Guatemala asks for. This document has a cost of 180 USD since the document is provided to Cancun Car Rental and needs to be certified it is necessary to make the next arrangements.
Cancun Car Rental Has a subsidiaries on the North border of Mexico and in the USA, but does not authorize crossing the car through the border.
These documents can only be given in, in authorized Cancun Car Rental locations (they cannot be sent through email, since the document has to be shown physically) so the client needs to inform the nearest Cancun Car Rental location to receive it when filling in the leasing contract.
The documents need to be solicited from the Reservations department or Customer Service to settle and pay them.
In prepaid reservations if the client does not provide any of the documentation indicated before, the documentations is not valid, legible or does not count with enough funds in the credit card, the agent can refuse to provide the service and you will be charged with one day's rent, shall be refundable only daily rent of the vehicle without taking into account taxes and insurance.
In case of an accident, the title holder of the rental contract must notify immediately Cancun Car Rental, by telephone or email, so that Cancun Car Rental can notify the corresponding insurance company, for follow up procedures. If the driver is an additional driver, their name must be stipulated on the rental contract. In whatever case, the driver must show a valid driver license with photo and remain at the scene of the accident to inform the insurance company adjustor and fill out and sign all the necessary insurance company forms.
CDW (Collision Damage Waiver)
this coverage reduces the title holder’s responsibility for payment, in case of partial or total loss of the rented vehicle to a stipulated deductible according to the rented vehicle. It is applicable when the damage is more than the stipulated deductible for collision, If the damages are less than the stipulated deductible, then the total value of all damages will be charge to the client.
PLI (third party damages)
this coverage is for public liability to the persons or their properties caused by the rented vehicle. This coverage is for $750, 000 pesos.
COVERAGES NOT INCLUDED
LDW (Loss Damage Waiver 0 % Deductible)
this coverage eliminates all responsibility of payment in case of damages, partial or total theft of the rented vehicle. This coverage is greater than the coverages offered by credit card companies or any other means. This allows the client to better control their budget and not have additional charges. This coverage is invalidated if there any noncompliance of the terms and conditions of the rental contract. This coverage does not include loss or damage to the car keys, license plates of the rented vehicle, fines or towing services when required.
you may request it at our counter when filling out your rental contract.
PAI (Personal coverage of medical expenses)
this coverage is for medical expenses to the title holder of the rental contract and the authorized occupants of the rented vehicle; in case of an accident.
you may request it at our counter when filling out your rental contract.
SLI (Civil responsibility complement)
this coverage is an extension and complement of the public liability coverage which will cover up to $3,000,000.00 Mexican pesos to third persons or their properties. It also will include legal assistance if required.
This insurance is optional and it is highly recommendable because it is in compliance to the new law reform of Mexican laws, article 63B, and agreement 07/2014.
SRA (Highway assistance)
this coverage offers road assistance required for the rented vehicle (jump, starts, changing of tires, locksmith in case car keys are locked in the rented vehicle, gasoline). (does not include the cost of the gasoline). Some restrictions may apply.
TGI (Insurance for wheels and glass)
this coverage eliminates all liability for damage to the tires, rims and glass of the rented vehicle. Terms and conditions apply. (Does not apply if the driver is under the influence of alcohol or drugs).
You may request it at our counter before you finish filling out your rental contract.
TP(Partial Protection for theft)
this coverage partially liberates the client of the responsibility for the partial or total theft of the rented vehicle. If this coverage is declined, the client shall be liable for the total cost of the replacement up to the total amount of the rented vehicle. If the client accepts the TP coverage, he/she will only be liable for the stipulated amount of the deductible on the rental contract.
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